Orders & Shipping Policy
At Vision Express, we do our best to ensure that your optical essentials are delivered promptly.
Your vision and your business is important to us. With our partner third-party services, and expert back-end professional staff, we can provide you not only with high quality contact lenses and solutions, but also with prompt processing times. By cutting out the middle man, we can deliver your item to you in the shortest time span possible -- NATIONWIDE ALL OVER THE PHILIPPINES. For your convenience, all of our orders are delivered through a third party courier, who will notify through email and text when the item is on the way.
Our shipping delivery rates are as follows:
Metro Manila: PHP 60.00
Luzon / Visayas- PHP 100.00
Mindanao - PHP 150.00
Same day delivery (within Metro Manila only) - PHP 250.00
Delivery lead time are as follows:
Metro Manila: 1-3 business days
Luzon: 3-5 business days
Visayas / Mindanao: 5-10 business days
Pre-order / Prescription Glasses (nationwide): 10-15 business days
Once your order is placed, you will receive and email confirmation stating the following details above. In addition, once the item is dispatched to our third party courier, you will receive an email and text with a tracking number and url showing that your item in on the way. Our third party courier will send a following text message on the same day your item will be deliver for advanced notice to arrival to your home. Your are notified every step of the way with Vision Express.
If your deliver was incomplete or we have questions about your order, you can contact us at firstname.lastname@example.org any time. We will reply as swiftly as possible to address your issue. We are working with our delivery provider to fulfill our orders and due to high demand in deliveries nationwide, we added a buffer of 1 day to allow any circumstances. We appreciate your patience.